Terms of use
1. General Conditions
By using this website, you confirm that you are at least 18 years old or have obtained parental consent to use the site. Luxura Hair reserves the right to refuse service to anyone for any reason at any time.
2. Use of Website
The content of this website, including text, graphics, logos, images, and software, is the property of Luxura Hair and is protected by applicable copyright and trademark laws. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website without express written permission from Luxura Hair.
3. Product Information
We strive to display accurate product descriptions, pricing, and availability on our website. However, we do not guarantee that product descriptions or other content is error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions, and to update information or cancel orders if any information is inaccurate at any time without prior notice.
4. Pricing
All prices listed on the website are subject to change without notice. Luxura Hair reserves the right to modify prices at any time. Sales tax will be added where applicable. Any promotions or discounts are subject to change and may not be combined with other offers unless stated otherwise.
5. Payment
We accept various forms of payment, including credit/debit cards and other secure online payment methods. You agree to provide current, complete, and accurate payment information for all purchases made via our website. Luxura Hair reserves the right to refuse or cancel any order if fraud or unauthorized use of payment is suspected.
6. Shipping & Delivery
Orders will be processed and shipped within the time frame stated on our Shipping Policy page. Luxura Hair is not responsible for delays caused by external factors, including but not limited to carrier delays, customs processing, or unforeseen circumstances. Please review our Shipping Policy for more details.
7. Returns & Exchanges
Luxura Hair accepts returns or exchanges within 14 days of purchase, provided the product is unused, in its original condition, and packaging. Custom-made wigs and hairpieces are non-refundable. Please review our Return Policy for more detailed information.
8. Privacy
Your privacy is important to us. Luxura Hair is committed to protecting your personal information. Please review our Privacy Policy for details on how we collect, use, and safeguard your data.
9. User Accounts
When creating an account on our website, you are responsible for maintaining the confidentiality of your account information, including your password. You agree to accept responsibility for all activities that occur under your account. Luxura Hair reserves the right to terminate accounts, refuse service, or cancel orders at our discretion.
Collapsible content
Is your hair 100 percent real human hair?
Yes. We only sell 100 percent real, unprocessed Indian human Remy hair from single female donors. Each bundle is ethically sourced and never mixed with synthetic fibers or factory hair. Every order includes a certificate of authenticity.
What is Remy hair and why does it matter?
Remy hair means all cuticles are intact and aligned in one direction. This reduces tangling, adds shine, and allows the hair to blend naturally with your own. It also lasts longer and can be reused with proper care.
Where is your hair sourced from?
Our hair is ethically collected from women donors in India. We operate our own manufacturing facility where every bundle is cleaned, sorted, and packaged under strict quality control.
Do you sell virgin hair and can it be colored?
Yes. Our virgin hair is 100 percent unprocessed with no chemicals or dyes. It can be colored or bleached by a professional stylist without damaging the texture or structure.
How long does shipping take?
Orders in the US usually arrive within 2 weeks, and international orders take 2 to 3 weeks depending on customs. Some orders may arrive as early as 5 business days. All packages include tracking for peace of mind.
How long does the hair last?
Our hair lasts 3 to 4 years or longer with proper care. Treat it like your own, use sulfate-free products, avoid harsh heat, and store it gently.
Can I return or exchange the hair?
Yes, we accept returns if the hair is unopened, unused, and in its original packaging. We want you to love your order. If there’s any issue, reach out and we’ll make it right.
How do I know what to order for my hair type?
We’re here to help. Just message us and we’ll guide you based on your natural hair texture, desired style, and volume goals. We also offer clip-ins, frontals, closures, and custom wigs tailored to you.
Do you offer wholesale or salon partnerships?
Yes, we offer wholesale pricing for salons, stylists, and beauty professionals. If you're located in the DC, Maryland, or Virginia area, we’d be happy to stop by your salon and show you live product samples. Reach out to request a visit or our wholesale catalog, we love working with beauty businesses that value quality.